We cannot refund shipping charges, either for the original order or for returning the goods to us. The ONLY time shipping charges will be refunded is if the item is returned because it is defective and the only item in the order. If there are other items in your order, we cannot issue a refund on shipping charges.
Patch Cords Online is not liable for lost or damaged packages returned by the customer. Any returned goods must be sent via a traceable and insurable shipping service.