We cannot refund any shipping charges, either for the original order or returning the goods to us. The ONLY time shipping charges will be refunded if the item is returned because it is defective and the only item in the order. If there are other items in the order you are keeping; we cannot issue a refund on shipping charges.
Patch Cords Online is not liable for any packages that the customer is returning that are lost or damaged. Any goods that are returned must be done so via a traceable and insurable shipping service.