Residential Addresses
There are many different types of residential address designations, for example:
- Apartment (APT)
- Building (BLDG)
- Floor (FL)
- Suite (STE)
- Unit (UNIT)
Please make sure that you include the exact designation when filling out your shipping address details to make sure your order is delivered safely. We cannot be held responsible for unsuccessful deliveries if your address designation is missing or incorrect.
By default deliveries to residential addresses are sent as “signature not required”. Please track your package and make sure someone is available to receive it on delivery day. We cannot be held responsible for stolen or missing packages after the carrier has delivered to the correct address.
Commercial Addresses
There are different types of commercial address designations, for example:
- Building (BLDG)
- Department (DEPT)
- Room (RM)
- Unit (UNIT)
Please make sure that you include the exact designation when filling out your shipping address details to make sure your order is delivered safely. We cannot be held responsible for unsuccessful deliveries if your address designation is missing or incorrect.
We cannot be held responsible for packages that have been shipped to a reception area of an office condo or other shared commercial location.
Addresses with Redirection
If you have an address that is automatically redirected to a carrier facility or store (such as a UPS or FedEx store), we cannot give an accurate delivery time with the tracking number originally assigned to the shipment. Your shipment will be delayed!
In these situations the tracking progress for the original tracking number is either stuck on “Label Created” or “At Carrier Facility”.
Please contact your carrier directly that handles your automatic redirection, for progress and delivery date.
To avoid any delays, please do not use a redirected address, please use the true destination address.
Freight Forwarders
Any order that has a delivery address of a freight forwarder will be cancelled, period. If you need to buy products from us that have to be forwarded out of the US, please contact us first snd we will facilitate the order manually.
PO Boxes
We do not deliver to USPS PO Boxes.