Once you have created your RMA we will contact you via email with instructions, these will vary depending on the RMA reason and the product(s) in question.
If you have requested a refund it must be authorized by Patch Cords Online within 30 days of the delivery date, and prior to the customer returning the goods. Kendall Howard and Airconsole products have a 30-day refund policy enforced by the manufacturer.
Items returned for a refund MUST be undamaged and in their original packaging, any items returned that are damaged or incomplete will be returned and a refund will not be issued. Shipping and handling costs are NOT refundable!
If you have asked for a replacement, that replacement will be provided for any faulty or defective product within the warranty period of that product. Replacements will ONLY be for the same product/part number, we are unable to exchange one product for a different item.