I am tax-free, but I am being charged sales tax

For us not to charge sales tax in a state where we collect tax we must be able to pre-verify your tax-free eligibility, and you must be registered with us - no guest checkout is possible.

To create a customer account and get it marked as tax exempt, please follow these steps:

1. Click on the register link at the top of any page and make sure you complete all the fields. You have now created your account.
2. Click on the Contact Us link at the top of any page (or the Submit a request link a the top of this page) fill out the form and attach a PDF of your sales tax certificate.

That's all you have to do! We will mark the account you previously created as tax-free and then email you as soon as it is completed. We know that your purchase is important, we usually process your status within a matter of minutes.

Important Note! Please do not complete a purchase (with tax charged) and then send in a request to have sales tax refunded. We use a real-time sales tax calculation service that reports tax liability to the state in question as soon as the sale is completed. Please follow the steps above we will mark your account tax-exempt as quickly as possible.