We cannot refund any shipping charges, either for the original order or for returning the goods to us. The ONLY time shipping charges will be refunded is if the item being returned due to it being defective AND it was the only item in the order. If there are other items in the order that you are keeping we cannot issue a refund on shipping charges.
Patch Cords Online is not liable for any packages that the customer is returning that are lost or damaged. It is important that any goods that are returned are done so via a traceable and insurable shipping service.