Some of the products on the store are large and heavy, making them far too big to be shipped by UPS. When a product has to be shipped by freight, the first line of the product description will indicate that the product is freight only item. Unlike UPS eligible products, it is not possible for the stores shipping calculator to be able to produce an accurate shipping cost.
To make sure that you get the best price and service we need to calculate the freight cost manually, here is how the process works:
- Choose the product you require, making sure that you choose your delivery type (residential or commercial) and whether you will require a truck with a lift-gate.
- Once you have made your destination choice, place your product(s) in the shopping cart and pay for them with the payment method of your choosing. If you have any further delivery instructions, please note them in the “Customer Notes” field in the cart, if you want us to contact you via phone, please make sure that you include your number on the payment page.
- As soon as receive your order, we will obtain the best freight quote for you. Once we have the quote, we will contact you via phone or email.
- The product will be shipped when the freight charges have been paid for.
Note: When freight charges have been received we will engage the freight company and arrange the shipment, depending on the time of day and other circumstances the freight company may not be able to pick up the consignment for 24 to 48 hours. We will always endeavor to ship your order as soon as practicably possible.
Where is the Freight Company Obligated to Deliver?
With all freight deliveries, the freight company is only responsible for performing a "curbside" delivery. If you need to have the product taken into a structure, please mention this at the time of the order, then we will be able to quote the correct price for your delivery.
Residential vs. Commercial
Freight delivery to a residential address is more expensive than to commercial property, and this can be by as much as $100 or more! If you can have the products delivered to a commercial address, please do so, it will be much cheaper.
Note: If you have indicated that your address is commercial, but turns out to be residential, we will invoice you separately for the difference.
Receiving Your Delivery
- Check immediately for visible signs of damage. Please inspect, examine and inventory (count) your delivery as it is unloaded.
- Any and all shortages or damaged items must be written down on the BOL. Note the item(s) that are visibly damaged or missing on the BOL before you sign it.
- Open cartons or containers if there is the slightest evidence that the merchandise could be damaged (concealed or not). Any damage must be noted on the BOL or the liability to prove the damage was done by the delivering carrier is your responsibility.
- If unsure that the delivery is in good order, always sign the BOL “subject to count and inspections”.
Concealed Damage (within 7 days after delivery)
In the event of concealed damage (goods found damaged in otherwise intact packaging), you must immediately document and photograph the packaging and the damage. You must keep the packaging.
Concealed damage claims must be reported to Patch Cords Online within 7 calendar days, claims not reported within 7 calendar days may not be honored.
How to Document Damage
Further measures that may help in the claim process includes the following:
- Take photographs of the damaged goods while still on the carrier’s truck, if obvious mis-handling is evident.
- Keep a copy of the BOL noting the damage with the driver’s signature.
- Keep all crating and packaging material with the damaged item(s) for inspection by the company’s claim inspector until told by Patch Cords Online or the carrier to return or dispose of the item(s).
- Claims not reported within 7 calendar days may not be honored.
There are many things that can happen to goods between the time they leave the factory and arrive at your receiving dock. Therefore we are asking you to do a very small, but critically important amount of work to protect us both. The Bill of Lading (BOL) or freight bill is our only documentation of the condition of a load when it arrives at your place of business. Without this proof, we cannot hold others accountable for damaged or missing items.